Business Consulting

TEAM DEVELOPMENT

This package offers a specific program for developing your business team by focusing on client/customer service, communications skills, and human resource issues. This training is designed to improve many aspects of your business with the goal of increased customer retention and frequency of contact, improved rate of conversion, and increased sales per transaction, and much more.

Team Advisory Board

Whatever your business, the plain fact is this: it will run far better as a finely-focused, professionally-developed team. Developing the team is a key to your continuing and future success. This program allows you to gain vital insights into team member interaction and perceptions and then build on them to move the business forward at a much faster (and more profitable) pace.

Client Advisory Board

A majority of businesses operate on the assumption that they know what's important to their clients/customers. In fascinating ways, this program uncovers the reality- which is often quite surprising- by working directly with your clients as if they were on the board of your company. Use this program to create new partnerships with your key customers and then build on their feedback to create a stronger, much more centered business that generates greater loyalty and, of course, greater profitability.

Enhanced Communications Training

This program teaches you how to create a systematized approach to interacting with your clients/customers. This video-based, facilitated program revolutionizes and transforms the way your team communicates with your clients/customers to dramatically (and permanently) increase your conversion rates, level of service and efficiency, and ultimately, your revenues and profits.

Marketing Communications Training

Your external communications with your clients/customers are one of the most important vehicles by which your business articulates its value and service. This training will teach your team proven techniques for writing more effective letters, direct mail pieces, and advertisements. The end result is not only improved team to client/customers relations, but enhanced effectiveness of marketing expenditures.

Client/Customer Service Training

Approximately 68% of people who stop dealing with a particular business do so because of perceived indifference on the part of the company. Since clients/customer-focused businesses achieve the highest levels of success, this training concentrates on how you can improve your team's performance standards and ensure your clients are receiving extraordinary service. By developing specific standards for your team and monitoring key indicators, you will know exactly where your business stands at any point in time, improve overall team performance, and ensure your client/customers absolute delight.

STRATEGIC MARKETING

Our business development team can help you create a tailored marketing strategy designed to reach your profit goals. This program utilizes an extensive variety of systems designed to streamline and monitor your marketing efforts. From client selection and targeting to scenario planning, we can help you develop and implement a strategic and tactical marketing plan of action.

Client Advisory Board (See Team Development Package)

Marketing KPI Determination & Monitoring

The truth is, most businesses aim at nothing and hit it with tremendous accuracy. Surprisingly too, many businesses focus on the wrong customers and inappropriate measures of performance. This program refocuses you by developing, determining, and monitoring key marketing performance indicators ( to include conversion rates, dollars per transaction, and margins). The result is a more sophisticated management information flow, focused on the activities that produce the result, rather than the result themselves.

Scenario Planning/What-If Analysis

Most businesses don't recognize that failing to plan is planning to fail. They fail to plan because it's hard to do. We make it easier for you by utilizing a powerful software program to input key marketing variables and profit goals. From this, our business development team can provide you with target information for detailed performance budgets, outlining specific outcomes and scenarios. This program is guaranteed to provide you with a more focused marketing direction.

Building a Better Business Program

People go into business to create more life for themselves. More often than not, though, business owners and managers find themselves working IN their businesses, as opposed to ON their business. This is a highly interactive detailed and exciting 13-part video-based training system. It's a program that gives you advanced strategies to develop "street-smart" marketing that really works, WITHOUT the huge costs usually associated with such programs.

Making Your Business Really Fly Program

This program presents the story of a man with an interesting perspective on business. It was filmed just two weeks before his death. He grew his business from nothing to a multi-million dollar operation. In the process of describing his experiences, "Wally" gets owners to determine how they can get their businesses to achieve their maximum value; look at ways to increase revenues without wasting thousands of marketing dollars; develop ways to work smarter, not harder; identify small things that make a significant difference; and begin a system to measure everything, so they can most effectively manage the direction their businesses are heading.

Better Business CDS

This audio-based program gives you ideas that you can immediately implement in your business. From creating efficient systems to help you measure and monitor your business profit activities to gaining new clients, each monthly CD helps you to develop strategies to generate increases in revenues and profitability.

FINANCIAL & OPERATIONS MANAGEMENT

What you can measure, you can manage. By measuring and monitoring key variables at regular intervals, our team can help you to more effectively run your business. We can determine which variables are most relevant for your business, provide you with periodic performance reports and essential cash flow/scenario projections, and help you to systematize your business processes. Our techniques are designed to create long-term residual value for your business, as well as meet your short-term cash flow objectives.

Financial & Operations Key Performance Indicators Determination & Monitoring

Our business development team will determine and monitor key financial and operations performance indicators, encompassing such areas as expenses, financing and investment return. Constant access to this type of information will enable you consistently improve and refine your business performance at the operational level, and, ultimately, determine your best use of resources for optimum profitability.

Business Performance Reviews

Highlighting 17 fundamental financial ratios that are essential indicators of your business success, the Business Performance Review will increase your awareness of successes, concerns and opportunities for all areas of your business. This overall " health check" is performed and analyzed on a periodic basis and is sure to provide owners and managers with the necessary insight for improvement.

Trend Analysis

In addition to the business health check, which covers 2 years of business operations, a trend analysis, covering a full 5 years of operation, will enable you to focus more specifically on key tendencies in your business or industry. Knowing exactly how certain cycles and seasons affect affect your business operations will allow you to plan and utilize your existing resources even more effectively.

Cash Flows Analysis & Projections

The most successful businesses are constantly aware of exactly where their resources are being used. By analyzing your cash flow on a periodic basis and projecting into the future based on current and expected expenditures, you will be able to more accurately plan for your business needs and profits.

Scenario Planning/What-if Analysis (See Strategic Marketing Package) Advanced Financial Management Program

This seminar program teaches business owners and managers essential financial interpretation and management techniques. Covering such topics as cost behavior, margin and productivity analysis, and growth financing, the benefits of this program are immeasurable and sure to improve upon the basic business understanding.

ADDITIONAL SERVICES

As well as the services previously described, our business development team can also provide you with the following products.

Planning Day

This planning session is the first step in your commitment to "begin with the end in mind." The main goal for the day is to lay the initial foundation by developing strategic goals and a tactical plan of action to further the success of your business. Our business development team will do this by analyzing your responses to an in depth questionnaire, developing a SWOT analysis, and formalizing a mission statement and organizational structure.

Strategic Marketing Plan

Our team will systematically analyze your business' marketing activities and performance and provide you with a strategic plan of action designed to meet your marketing objectives. This in-depth plan will include an industry review, an analysis of your business' current marketing position in relation to your specific industry, and specific recommendations for improving your business' position from a marketing perspective.

Strategic Business Plan

Many businesses originally started without a formal business plan. It is our belief that future success for any business depends, however, on a formalized plan of action designed to reach specific and tangible goals. Our team can develop a business plan which is guaranteed to provide you with the focus you need to continue or begin moving forward. As well as including an in-depth industry analysis and recommended strategic plan of action, this plan will give you invaluable direction to manage growth, financing, capitalization, and organizational structure, for example.

Systems Development

The most successful organizations are built on systems-- systems for every task, job or function that the business or the team performs. These systems provide you with the ability to work ON your business, rather than IN it, and allow you to replicate, create residual value and manage your resources more effectively. We can assist you in developing appropriate systems for each area of your business and create formal procedures to increase the effectiveness and consistency of everything your business does.